The future of customer service isn’t about choosing between automation or human interaction—it’s about finding the right balance.

An automated receptionist, or AR, is a phone system that greets and directs callers to the appropriate department or extension. This...

Overall, a business phone system is a vital tool for any company looking to stay competitive and connected in today's business environment.

As businesses continue to shift towards remote work, the demand for advanced communication tools has increased. One such tool is Verizon...

In June 2020, 32% of office workers worked from home full time. Another 51% reported that they worked from home at least one day per week...